Change Questions Book Author D. Lynn Kelley
Amazon Best Selling Author

No two organizational change efforts are the same, so why should your approach be?

It shouldn’t — if you want the change to stick.

What people are saying.

  • “Change Questions is a highly effective, customizable playbook made easier by the accompanying digital workbook.”

    – Heather Mason, Former Executive Vice President, Nutrition, Abbott Labs

  • “Change Questions is brilliant.”

    – Deanna Zumwalt, President and CEO, Coril

  • “This book successfully demonstrates the specific information and techniques that provided our organization with the tools to achieve long lasting success.”

    – Greg Bartelt, President, Vogue Furniture

  • “Lynn Kelley led organizational excellence for Textron (including Cessna, Bell Helicopter, and other large business units). We relied on Lynn and her team to develop, implement and guide lean programs across Textron Systems, leading to strong operational results.”

    – Frank Tempesta, Former President and CEO, Textron Systems Corporation

  • “Lynn Kelley articulates so many golden nuggets of advice…delivering better customer value, more than doubling employee engagement and driving remarkable organizational performance at Union Pacific Railroad.”

    – John Toussaint, M.D., Executive Chairman of the Board, Catalysis Health

  • “I only wish I could have had this playbook when I began my career in magazine media.”

    – Carol A. Smith, Senior Vice President, Group Publishing Director, Hearst

  • “Change Questions literally changed the way I’ve worked at Starbucks, Turner Construction, Kroger and Legal Seafoods.”

    – Josh Howell, President and Executive Team Leader at the Lean Enterprise Institute

  • “Change Questions brings intellectual rigor, empathy and real-world common sense…from authors who have been there. It is an invaluable guide.”

    – Peter Gilbertson, President and CEO, Anacostia and Pacific Rail Holdings

  • “The book is easy to relate to, with many real-life examples from years of practical experience.”

    – Graeme Ross, Divisional Executive, Nedbank, South Africa

  • “Change Questions is a must-read for leaders.”

    – Peter Ward, Senior Associate Dean (retired), School of Business, Ohio State University

  • "Lynn Kelley used the Change Questions to guide operational excellence at Textron. The results were evident in improved operational performance, engaged employees, and increased customer satisfaction."

    – Eric Cardinali, Chief Operating Officer, Kautex Textron

Change Questions unlocks the secrets of sustainable organizational change by showing you how to ask then implement a set of vital business questions in five critical areas. This method produces a customized approach for change that lasts.

Lynn Kelley and John Shook offer practical examples from their experiences as transformative leaders. They candidly describe what to do in tough, real world business situations in each chapter based on their experiences. They share lessons learned that will benefit any organization that is ready to embrace change.